Gift Vouchers General Terms and Conditions of Sale and Use – Rene-Victoire, Épinal
These General Terms and Conditions of Sale (hereinafter the “Terms”) are entered into between RENE-VICTOIRE, located at 18 rue Boulay de la Meurthe, 88000 Épinal, registered under SIRET number 98126713100010 (hereinafter the “Seller”), and any user wishing to purchase, print or offer one or more gift vouchers available on the website www.rene-victoire.fr (hereinafter the “Client”).
The person redeeming the gift voucher is referred to as the “Recipient.”
The Seller and the Client are collectively referred to as the “Parties.”
These Terms exclusively govern the purchase, payment, printing and use of gift vouchers offered on the website www.rene-victoire.fr.
Before completing any order, the Client acknowledges having read and accepted these Terms by ticking the corresponding box.
Printing any gift voucher constitutes full acceptance of these Terms.
Article 1 – Validity of the Gift Voucher
The gift voucher is considered valid only once payment has been received and processed by S.A.S. Rene-Victoire.
Gift vouchers are valid exclusively for stays at the Rene-Victoire furnished 5-star apartments located at 18 rue Boulay de la Meurthe, 88000 Épinal.
Article 2 – Payment
All payments must be made in euros.
Gift vouchers are paid for online via secure bank card payment on the website.
Article 3 – Voucher Value
The value of each gift voucher appears directly on the paid voucher sent to the Buyer.
Article 4 – Activation and Expiration
The gift voucher is activated upon being sent by email or postal mail, depending on the option selected during checkout.
Each gift voucher is valid for one (1) year from the date of purchase.
Article 5 – Right of Withdrawal
In accordance with consumer law, the Client has a 14-day withdrawal period starting from receipt of the order confirmation email. If the gift voucher is used, even partially, during this period, the withdrawal right is void.
If applicable, the Seller will refund the voucher within 14 days of receiving the Client’s request.
The Client must return the gift voucher along with their bank account details (RIB) by registered mail with acknowledgement of receipt to S.A.S. Rene-Victoire, 18 rue Boulay de la Meurthe 88000 Épinal.
Only the face value of the gift voucher will be refunded. Any shipping or return costs remain the Client’s responsibility.
Article 6 – Use of the Gift Voucher by the Recipient
Gift vouchers must be used in a single transaction, cannot be split, exchanged or refunded, are valid for 12 months from the date of purchase; once expired, they are neither refundable nor usable and may only be redeemed for services or stays offered by the Seller upon presentation of the voucher.
Upon presentation, the Seller reserves the right to verify the validity of the voucher by any appropriate means, including checking its reference number.
Gift vouchers cannot be exchanged, resold, partially refunded, credited to a bank account or used for any discount.
They cannot be replaced in case of loss, theft or expiration, and no opposition request may be made.
Placing an order, making a payment and printing the voucher constitute full acceptance of these Terms.